How to shop on Vivamart.no

How do I become a customer?

It’s fast and easy to become a customer at vivamart.no. All you have to do is add items to the shopping cart, create user, select delivery time and pay for the goods. In addition, you can register using your facebook or google logins from the register button top menu.

How do I add items to the shopping cart?

You can find desired items by scrolling down the item list, navigating among all categories on the left side of the online store or searching for the desired item. The goods are added to the shopping cart by pressing the Orange cart button and/or selecting the quantity by using +/- signs.

 

Can I add items after the order has been completed?

No. Unfortunately, you cannot add items after you submit your order. However, you can always create a new order and contact us on contact page , so that we can assist you to ensure additional delivery charges will be taken away.

 

Where do I see my orders?

If you are logged in, you can see your last orders on the Dashboard page under Orders tab.

 

Can I cancel my order?

If you do not wish the order to be completed, the order can be canceled by calling Customer Service on phone 94088887 (please see opening hours) no later than 1 day before delivery.

 

How do I use a gift card or discount code

In order to use a gift voucher or discount code, it must be registered in your shopping cart BEFORE you pay.

When you go to checkout you will see on top a text button: “Click here to enter your code”. When you click a drop down opens up. You can entery your Coupon Code and press “Apply Code”.

Relevant discounts will be deducted from the total amount. Discount / Gift Card on Shipping will, however, appear first AFTER you have chosen delivery time.

If you enter a code but are not deducted from the amount you have probably not met the criteria for the Coupon. Feel free to contact Customer Service at 94088887.

 

Can you help me?

Yes, we are here to help you! If you have questions, please contact our customer service. All inquiries will be answered as quickly as possible and no later than 48 hours.

 

Payment and security

Vivamart.no stores the information you provide for internal use only and will never resell or use your information in any way other than in relation to customer relations with vivamart.no or for targeted marketing of our products and services.

How do I pay for the goods?

You can pay with a bank card (Visa / MasterCard) at vivamart.no.

 

How do I save a credit or debit card?

Vivamart does not store any credit card/debit card information on our serves. We use Stripe as a payment gateway. Information about your card is stored by Stripe with your approval.

Home Delivery

Where do you have home delivery?

We supply throughout Oslo, Drammen and large parts of Akershus and major cities in Østfold. We are working on creating logistics chain to deliver in entire Norway. Keep following us on https://www.facebook.com/vivamartas.

When do you start with delivery where I live?

We have ambitions to expand the delivery area to entire Norway

 

What does it cost to get the goods delivered home?

Delivery right home is cheapest on vivamart.no. All delivery above 400 Nok is free. For orders under 250 Nok, it costs NOK 38,-. For orders between 250-500 it costs NOK 25,-. For more information about delivery, please read our delivery page

Do I have to be home when you deliver the goods?

Yes, you must be home when we ship the goods. If the order contains alcohol, tobacco or medicines, the person who receives the goods must be over 18 years old. All persons under the age of 25 are encouraged to show proof of identity when purchasing these goods.

What happens if there is no home when you come?

If there is no home when we come to deliver the goods, we will try to contact you.

If safe, we can put the groceries at your entrance. In case it is not possible, you will be requested to pickup the grocery from our vendor. We can try again to deliver in our next delivery cycle to your area but an additional delivery charge of 38 Nok will have to be paid.